Infrastructure Support

Proactive, Responsive, Consistent

Castlenet provides world-class customer support and services that keep your network operational and running at peak efficiency.We are committed to the highest service and support standards so you can take advantage of all the feature-rich capabilities inherent in the various products that we’ve deployed. Our support services ensures that your enterprise functions like a well-oiled machinery- no breaks, disruptions or delays.

We are equipped to handle varied levels of system complexity and network management and take on all your concerns and offer end-to-end infrastructure management so your team can focus on your core operations
Call-out Support

Our comprehensive call-out support service provides you with the right resources an short notice in the event of an unplanned change, equipment failure or outage.

Remote Support

Castlenet’s Remote support services allows us to provide you with the faster support while saving you money and increasing efficiency and productivity

Remote Monitoring and Notifications

We offer 24X7X365 proactive monitoring and reporting services to ensure you always stay abreast with your IT investment. We Castlenet's monitoring service, you can rest assured that you will know before it happens, when it happens and after it happens.

IT Management Services

We provide you with services built and tailored around your business goals. We are process oriented and service driven. We ensure you can use your Infrastructure to realize your business transformation, change and growth

OEM Management Services

We eliminate the uncertainties associated with your OEM engagements. our unmatched technical expertise and years of experience give us the advantage we need to engage the OEM on complex technical queries. We can ensure you get the most value out of your investments in OEM maintenance agreement.

3-Tiered Support

Our tiered approach to technical support gives your organisation the flexibility to focus on business growth and revenue generation.